Return & Refund Policy
Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a hassle-free 30-day return policy. Please review the details below.
30
Day Return Window
5-7
Business Days for Refund
24h
Response Time
Return Conditions
- •Items must be returned within 30 days of delivery
- •Products must be unused, in original condition and packaging
- •Original tags and labels must be attached
- •Proof of purchase (order number) is required
- •Sale and clearance items may have different return terms
Refund Process
- 1Contact our support team to request a return authorization
- 2Package the item securely with all original packaging
- 3Ship the package using the provided return label or your preferred carrier
- 4Once received and inspected, your refund will be processed within 5-7 business days
Frequently Asked Questions
Need help with a return?
Contact us at zz_trade@aliyun.com and our team will guide you through the process.